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Q & A
Features
Q: When I’m credentialing an applicant, do I have to print the letters as I enter the information?
A: No, you enter your information first and then you print the letters. You can do the letters for multiple applicants at one time and they will print in a batch, with a separate set for each applicant—with labels. MEDSTAFF® prints letters only for items that have not been verified. For example, if you verify the license on the Internet, MEDSTAFF does not print a letter.
Q: Do I have to enter the addresses for each letter?
A: Addresses are stored in various tables; if the address you need isn’t there, you can add it directly from the entry screen. You’ll only need to add an address once.
Q: All of my doctors’ licenses expire at once. Do I have to update each record one at a time?
A: No, MEDSTAFF has a batch update process that allows you to update them all at once.
Q: How are the MEDSTAFF updates run?
A: They are run from the Utility Menu in MEDSTAFF. You can run them yourself. You do not need IT staff’s support to run the updates.
Q: Another department needs data in Excel format. Can I export data for her?
A: Yes. You can also export for use in Word and many other formats.
Q: Can I scan in my doctors’ photos and use them in rosters?
A: Yes, you can import scannd photos into the database. They will show up in the Personal section of each provider’s record in MEDSTAFF. A photo roster is included in MEDSTAFF and you can modify it or add others. You can also import license, DEA and insurance images.
Service
Q: Do you do on-site training?A: Yes. Training is included in our price quotes. If you prefer, we can conduct training over the internet.
Q: What kind of technical support do you offer? A: We offer support by phone and email between 7:00 am and 5:00 pm Pacific Standard Time.
Fees
Q: Do you charge extra to set up my credentialing letters? A: No, customizing your letters is standard. We also customize other items, such as reappointment forms.
Q: Are updates included in the price?A: Yes, your annual license fee includes updates and unlimited support.
Q: If I start with five users, can I add new users later? A: Yes, you may add as many individual users as you need. There is a charge for each user.
Let's get started
Q: I want to schedule an Internet demo. How long does a demo usually last?A: About an hour. Email us at sales@healthlinesystems.com or call us at 800-733-8737.
