Q&A

Features
Q: When I’m credentialing an applicant, do I have to print the letters as I enter the information? A: No, you enter your information first and then you print the letters. You can do the letters for multiple applicants at one time and they will print in a batch, with a separate set for each applicant—with labels. MEDSTAFF® prints letters only for items that have not been verified. For example, if you verify the license on the Internet, MEDSTAFF does not print a letter.

Q: Do I have to enter the addresses for each letter? A: Addresses are stored in various tables; if the address you need isn’t there, you can add it directly from the entry screen. You’ll only need to add an address once.

Q: All of my doctors’ licenses expire at once. Do I have to update each record one at a time? A: No, MEDSTAFF has a batch update process that allows you to update them all at once.

Q: How are the MEDSTAFF updates run? A: They are run from the Utility Menu in MEDSTAFF. You can run them yourself. You do not need IT staff’s support to run the updates.

Q: Another department needs data in Excel format. Can I export data for her? A: Yes. You can also export for use in Word and many other formats.

Q: Can I scan in my doctors’ photos and use them in rosters? A: Yes, you can import scannd photos into the database. They will show up in the Personal section of each provider’s record in MEDSTAFF. A photo roster is included in MEDSTAFF and you can modify it or add others.  You can also import license, DEA and insurance images.

Service
Q: Do you do on-site training? A: Yes. Training is included in our price quotes. If you prefer, we can conduct training over the internet.

Q: What kind of technical support do you offer? A: We offer support by phone, email and webinar 14 hours each business day from our California and North Carolina offices.

Fees
Q: Do you charge extra to set up my credentialing letters? A: No, customizing your letters is standard. We also customize other items, such as reappointment forms.

Q: Are updates included in the price? A: Yes, your annual license fee includes updates and unlimited support.

Q: If I start with five users, can I add new users later? A: Yes, you may add as many individual users as you need. There is a charge for each user.

Let’s get started!
Q: I want to schedule an Internet demo. How long does a demo usually last? A: About 45 minutes to an hour, but if you only have half an hour we can show you the highlights. Email us at info@medstaffsoftware.com or call us at 510-893-4338.